Dial Mytech is the sole owner of the information collected through the web site/phone/e-mail. We will not sell or rent this information to others in ways different from what is disclosed in this policy. Personal Information will be asked only when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the Services, users must first complete the registration form. During registration user is required to give user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.).
Terms & Condition
HOW DIAL MY TECH COLLECTS INFORMATION
We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user��s computer with their permission. We require certain information and permissions from you to provide the Services. Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
TYPES OF INFORMATION DIAL MY TECH COLLECTS
We will ask you when we need information that personally identifies you (�personal information�) or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Dial My Tech uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
If you register for the Services, Dial My Tech may collect credit card information, and other payment information. Like many companies, Dial My Tech may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Dial My Tech uses payment information to complete your transactions. Computer and System Information
SUBSCRIBER( USER) COMPUTER INFORMATION:
We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:1. information about the date of purchase of your computer,
Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists. REMOTE ACCESS:
While requesting support you may request for the problem to be resolved by enabling Dial My Tech technicians to have access to and take control of your computer. Dial My Tech uses software tools which enable you to grant control of your computer to an Dial My Tech technician remotely over the Internet. This allows the Dial My Tech technician to diagnose or correct problems without ever coming to the location of your computer.
Dial My Tech does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so.
Dial My Tech technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Dial My Tech maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
Dial My Tech uses some online diagnostic tools that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Dial My Tech using security technologies over the Internet. Dial My Tech analyzes this information to help diagnose and solve end-user problems. The Dial My Tech diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
LIVE HELP SESSION RECORDS:
Dial My Tech reserves the right to monitor and record on-line and off-line sessions between users and Dial My Tech technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
We use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use. SUPPLEMENTATION OF INFORMATION In order to protect Dial My Tech from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.
SHARING AND INFORMATION DISCLOSURE
We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services.
We may also share, disclose, or transfer your personal information as follows:
To Dial My Tech affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes; To third party service providers and suppliers acting on our behalf to provide products or services to you; and To other third parties for purposes you have allowed.
Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of Dial My Tech or others. We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time. If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.
From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.
Dial My Tech may offer contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection.
Our Services are not intended for use by anyone under the age of 13. Consistent with the Children�s Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13.
CORRECTION/UPDATING PERSONAL INFORMATION
If a user�s personal information changes (such as user zip code), or if a user no longer desires to use the Service. User may correct, update or remove user personal information provided to us through our website.
NOTIFICATION OF CHANGES
A full refund will be issued if Dial MyTech's service has not been able to resolve even a single issue for you within the first 7 days of the purchase. You are entitled to receive 100% of your money back in case we are unable to solve even one your computer related issues to your satisfaction, or not solved within the time frame promised to you. You must apply for this refund within 30 days of purchase. In order to issue the refund, you are required to send a mail to firstname.lastname@example.org with your name, email address and the reason for refund. Notwithstanding this, Dial MyTech may, at its sole discretion and on a case by case basis, agree to a refund of fees after deducting charges for servicing the Customer (Partial refund).
If �Client�does not respond to the clarification request / change feedback / content for the website or even do not reply to the email where �CLIENT�inputs are required, Dial My Tech Inc. will wait for 15 days and any delay due to such situation will shift our project end date as well . if Dial My Tech require any query/input �CLIENT� will have to respond within 15 days if �CLIENT� reply on more then 15 days then �CLIENT� will have to pay 30 % (Penalty)of total amount once penalty will be paid only then Dial My Tech will continue the project. To Avoid hindrance for the project Kindly Communicate on time. Payment is nonrefundable unless Website/Project takes long delay.
If our hourly effort increases beyond the specified effort estimation due miss communication or delay in client response time, the above said hourly estimation will increase and client has to pay for extra effort made by Dial My Tech team.
Dial MyTech Collects private information from you to make its services more effective and personalized. It is the responsibility of Dial MyTech to secure any data you share with us. The technicians at Dial MyTech gather information as and when it is required. The various means to gather information includes phone conversation, e-mail correspondence, or through a feedback form submission available on our website. Dial MyTech assures our customers that any information they share shall not be be shared/forwarded/sold to any third-party under any circumstance. The information you share with Dial MyTech includes general personal information including your First Name, Last Name, e-mail address, preferred postal address, preferred phone number, etc. Credit card information will not be stored by Dial MyTech and will only be charged when the user enters the information on their end. You can confirm, update or change the personal information you share with us via an e-mail. You can also call us on our customer services number to update your personal information. Dial MyTech takes your privacy very seriously, and practices to keep your personal and financial information safe.
Dial MyTech has no affiliation with any of these (GoDaddy,Microsoft, Yahoo, AOL, etc.) Companies unless such relationship is expressly specified. For permitted use and specific warranties associated with the software, hardware, and peripherals, please contact the relevant third party. Dial MyTech is not responsible for third party Content provided on or through the Site and you bears all risks associated with the use of such third party Content, products and services. Our support staffs are certified developers, experts and engineers but do not necessarily hold any certifications from any third party unless expressly specified. The web Portal, and all content provided on or through the site, are provided on an "as is" and "as available" basis, except where expressly provided otherwise. Dial MyTech expressly disclaims all warranties of any kind to the fullest extent allowable by applicable law, whether express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose and non-infringement, with respect to the www.dialmytech.com website and all content provided on or through the Website. We make no representations or warranties as to: 1. The Website or its Content will meet your requirements; 2. The accuracy, reliability or quality of the results that may be obtained from the use of the Website, its Content, or anything obtained by you on or through the Website or its Content will meet your expectations. Dial MyTech makes no representations or warranties that the Website will be available on a, timely, continuous, secure or error-free basis. Any Content accessed, downloaded or otherwise obtained on or through the use of the site is used at your own discretion. Dial MyTech shall have no responsibility for any damage to your computer system or loss of data that results from the download or use of Content.